FAQs
Everything You Need To Know
Welcome to Vanzoria. Here you can find answers to our most common questions about orders, shipping, sizing, payments, returns, and customer support.
If you cannot find the information you need, please feel free to contact our team.
Orders
How do I place an order?
To place an order, simply browse our collection, select your favorite item, choose your preferred size and color, add it to your cart, and complete checkout using your preferred payment method.
Can I change or cancel my order?
We process orders as quickly as possible. If you need to change or cancel your order, please contact us immediately after placing your order.
Once an order has been processed or shipped, we are unable to make changes or cancellations.
How will I know if my order has been confirmed?
After completing your purchase, you will receive an order confirmation email with your order details.
Please check your spam or promotions folder if you do not see the email in your inbox.
Shipping
How long does shipping take?
Orders are typically processed within 1-3 business days.
Estimated delivery times:
- France: 5-10 Business Days
- European Union: 7-15 Business Days
- United States: 7-15 Business Days
- Other International Locations: 10-25 Business Days
Delivery times may vary depending on destination, customs processing, weather conditions, and shipping carrier delays.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours for tracking information to update.
Why hasn't my tracking information updated?
Tracking updates may take some time after shipment. This is normal during the transportation process.
If your tracking information has not updated for an extended period, please contact our support team.
Products & Sizing
How do I choose the right size?
We recommend checking our Size Guide before placing your order.
Compare your bust, waist, and hip measurements with our size chart to find the best fit.
If you are between sizes, we recommend choosing the larger size for a more comfortable fit.
Are Vanzoria products true to size?
Most of our products follow standard sizing. However, fit may vary depending on the design, fabric, and style of each item.
Please review the product description and size guide before purchasing.
Will the product color look exactly like the photos?
We make every effort to display product colors accurately. However, colors may appear slightly different depending on your screen settings and lighting conditions.
Payments
What payment methods do you accept?
We accept secure payment methods available at checkout, including major credit cards and other supported payment options.
Is my payment information secure?
Yes. All payments are processed through secure payment providers.
Vanzoria does not store your complete payment card information.
Returns & Refunds
Do you accept returns?
Yes. We accept eligible returns within 30 days of receiving your order.
Items must be unused, unworn, and returned in original condition.
Please review our Returns & Refunds Policy for complete details.
How long does a refund take?
Once your return has been approved, your refund will be processed to your original payment method.
Please allow 5-10 business days for your refund to appear depending on your bank or payment provider.
Can I exchange an item?
If you need another size or style, we recommend placing a new order and returning your original item according to our return policy.
Customer Support
How can I contact Vanzoria?
Our customer support team is happy to assist you with any questions.
Email:
ronnieallen2941@outlook.com
How quickly will I receive a response?
We typically respond within 24-48 business hours.
About Vanzoria
What is Vanzoria?
Vanzoria is a French-inspired women's fashion boutique focused on timeless elegance, feminine style, and effortless beauty.
We carefully select fashion pieces that combine comfort, confidence, and modern European aesthetics.
Still Have Questions?
If you cannot find the answer you are looking for, please contact our customer support team. We are always happy to help.
Thank you for choosing Vanzoria.